Refund policy

This policy applies to the Winged Away video course, a digital product delivered immediately after purchase.

The short version

You have 7 days from purchase to ask for your money back — 15 days if you are buying from within the European Union, where the law requires it. After that window the purchase is final, because the whole course is available to you from the first minute.

How to ask

Refunds are handled by Hotmart, who processed your payment and issued your receipt. Request one from your purchase confirmation email or from your Hotmart account, and it is returned to your original payment method. You can also write to us and we will point you to the right place.

When we do refund

We refund in full, without argument, when:

• Your access link never arrived and we could not deliver it
• The videos will not play and we cannot fix it
• The pattern files are missing or corrupted and we cannot replace them
• You were charged twice for the same purchase
• You bought by mistake and have not yet opened the course page

After the guarantee period

Once the window has closed, the purchase is final. Please use those first days to look through the whole course and decide — everything is there from the start, nothing is drip-fed.

Two things worth saying plainly before you buy, so that neither comes as a surprise: this build takes days rather than hours, and it needs the tools listed on the product page. Neither is a fault in the course.

How to request one

Write to support@wingedaway.com with the email address you used at checkout and what went wrong. We answer within one business day.

Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

Chargebacks

If something is wrong, please write to us first. We would much rather fix the problem than have you go through your bank — it is faster for you and cheaper for us.